Returns & Refund
Refund & Returns Policy
Any goods supplied by Building Plastics Online Ltd , which are either defective in material, or not in accordance with the order, can be replaced or refunded (within 30 days of notice) at our discretion with no extra costs if it is deemed appropriate.
Building Plastics Online Ltd operate a full and fair returns policy. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Under the Consumer Protection (Distance Selling) Regulations 2000 any unused product purchased through our site can be returned within 7 days from the date of receipt for a 100% refund, if in its original condition and in the original packaging. The only exception to this is when goods have been custom-made to order, for example sheets cut to size, in which case we are unable to accept returns. All we ask is that you pay the cost of returning the goods to us via the same method we used to originally dispatch the goods to you. Either courier arranged by yourself, Royal Mail or in person. Customers are solely responsible for the safe return of goods undamaged.
If, however, the goods are signed for in good condition on delivery and you later discover they are damaged, it is impossible for us to claim for any damages so we are unable to process any refunds.
YOU MUST EITHER:
NOT ACCEPT THE GOODS, AND THEY WILL BE RETURNED TO US. REPLACEMENT OR REFUND WILL BE PROCESSED AFTER RETURN & INSPECTION.
SIGN YOUR NAME AND CLEARLY WRITE THE WORDS - GOODS RECEIVED DAMAGED, IT WILL THEN BE POSSIBLE FOR US TO CLAIM FOR ANY DAMAGES FROM THE CARRIER.
All shortages and damaged items MUST be notified to Online Sales within 7 days.
We will carry out an inspection of all returned goods to check for signs of use (scratches etc.) that would prevent us from reselling the goods as new. If the goods are in mint condition, a 100% refund will be issued. If payment has been received in advance we guarantee to refund your money within 14 days of receipt of the returned goods.
If the goods supplied are faulty, it is covered by manufacturer’s guarantees. In the unlikely event of any goods developing a fault within the guarantee period, they may be returned for an immediate replacement or a full refund, whether they have been used or not. “Faults” are defined as manufacturing defects, not those that may be caused by incorrect installation, abuse or fair wear and tear of the equipment. These guarantees are in addition to consumer’s statutory rights.
For cancellations you must e-mail or telephone as soon as possible. Stock items can easily be cancelled if not dispatched or received by yourself, but made to order items such as polycarbonate can only be cancelled if they have not already been processed. If it has been processed, a cutting charge can be negotiated but a full refund would be very unlikely.
For returns where goods are supplied in good condition, are as described and there is no fault on our part, it is the responsibility of the purchaser to return the goods to the address from where they came from. In some circumstances, we can have the goods collected by an agent of the company, fees for this will apply for this service. It will also have to be agreed with us in regards to when the goods will be collected, charges applied from us and monies owed to the purchaser once the return is complete. Charges applied by us will be non profit and our genuine costs incurred for the service.