Deliveries & Shipping

Deliveries will normally be met within 1 – 3 Working Days from the point of your payment being received. If your delivery has not been received within this time, please contact us for an update.

Delivery time-scale is dependent on products ordered. On orders placed prior to 12 noon, Hygienic Wall Cladding are 1-3 working days. Please see section 2 for full delivery T's and C's.

Remember, when receiving your order, you must check the goods before signing the delivery note. If there are any signs of damage you must sign and note the consignment, as DAMAGED. This is because you are paying for a service that is insured, therefore you cannot make a claim for a replacement or refund if you have not stated, DAMAGED. Also if you sign Unchecked you will NOT be covered for damages.

In exceptional circumstances:

As a precautionary measure it is advisable that you do not book tradespeople to site until all goods are received in full. This will prevent extra costs to yourself if in the unfortunate event, items are incorrectly ordered, dispatched, damaged or otherwise.


a) Any time or date stated for delivery is given and intended as an estimate only and shall not be of the essence.

b) Unless otherwise stated in writing, delivery shall be deemed to take place upon the occurrence of the first in time of the following:

i. the physical delivery of the goods to the Purchaser at the Company’s premises, wherever situated,

ii. The physical delivery of the goods to the Purchaser’s carrier (or his agent) for the purpose of transmission to the purchaser or his nominee, or

iii. the physical delivery of the goods to a good hard road nearest or the Purchasers place of business or such other place as the Purchaser may direct by the Company’s carrier, the Purchaser being responsible for unloading. The Purchaser is responsible for ensuring that adequate access is available to any premises designated by him as the place of delivery. Lack of adequate access may result in the goods not being unloaded and an additional delivery charge made to cover costs incurred by the Company.

Signature of any delivery note by any agent, employee or representative of the Purchaser shall be conclusive proof of delivery.

c) Where the contract includes delivery by the Company’s carrier or agent

i. Any claims for non-delivery must be made in writing to the Company within five days of the date of the delivery note, invoice or advice note (whichever is the earlier).

ii. Any claims in respect of goods damaged in transit or shortages in delivery must be made to the Company within three days of delivery. Shortages in delivery shall not give rise to a right to reject the goods delivered.

iii. The Company shall be entitled to make partial deliveries or deliveries by instalments. Each instalment shall be a separate agreement to which all the provisions of these conditions shall apply.

iv. In the event in any delay in delivery the Company shall not be under any liability whatsoever to the Purchaser. The expression “liability whatsoever” in these Conditions shall mean all liability of any kind including, without prejudice to the generality of the foregoing liability in contract, for negligence or under statute.

v. In the event of a delivery being attempted but not made after notification of the delivery date beforehand. The company may charge a redelivery charge or return charge where the company is not at fault.